About ServicePass Complete
ServicePass Complete provides you a convenient, cost-effective solution to your service needs; bundling critical services and ensuring maximum performance, hassle-free maintenance, and consistent care for your LXE equipment. And now, you’ll get three years of ServicePass Complete for the price of one year when you purchase ServicePass Complete upfront with your hardware. That’s three years of Depot Repair, 24x7x365 Technical Support, Physical Damage Repair, Mobile Computer Configuration, Training, Project Support Services, and more... all in a single, convenient, pre-paid agreement.
The following are just a few of the benefits to ServicePass Complete customers:
Cost effective – For a single per unit per year price, you’ll receive unlimited access to Technical Support, Depot Repair, and other ServicePass Complete services. No annoying “nickel-and dime” charges. And now, you’ll receive three years of ServicePass Complete for the price of one year when you purchase ServicePass Complete upfront with your hardware.
Easy-to-use – All it takes is one phone call, or a click of your mouse to the LXE Call Response Center, and we begin working toward a solution.
Dependable – With wireless technology running mission-critical applications, downtime can cost you thousands of dollars every minute. ServicePass customers receive priority response to ensure their systems are taken care of fast.
Core Services
Depot Repair – LXE guarantees your LXE-manufactured equipment will be repaired in 3 days or less (scanners are 5 days).
Technical Support – Access our Technical Support Engineers for emergencies 24 hours a day, 7 days a week, 365 days a year.
Configuration for Repaired Equipment – Receive your repaired mobile computers ready to use and fully configured to your site’s specifications.
End User Training – LXE offers a 2 day end user training course conducted in either our Norcross, Georgia training facility, or via web portal.
Emergency Services – LXE's Call Response Center is trained to quickly assess the nature and severity of your problem and identify the appropriate team for action. If your problem can’t be resolved over the phone, a Field Service Engineer will be dispatched within 8 hours, when necessary.
Website Service – ServicePass members can obtain Return Material Authorization numbers (RMA); check on repair status of LXE equipment; check the status of an open technical service support call; or view site records for equipment configuration and service history.
Optional Premium Services
Premium Services are value added services designed for customers with more extensive support needs. These services can be added on to your ServicePass Complete contract upon request. This gives you the flexibility to expand your agreement to include more specialized support options. Some Premium Services are also available to Time and Material customers.
LXE’s Premium Services include:
Customer Certified Image – LXE will maintain a copy of your standard computer or terminal image or a specific LXE software revision that we’ll load into your units that have been returned to the LXE Designated Service Center or on new hardware orders.
Preventative Maintenance Inspection (PMI) – LXE will evaluate your system on a regular basis, preventing problems before they occur and ensuring that your system is performing at optimal capabilities. PMIs include software upgrades, performance tests, and wireless coverage checks.
Disposal Services – LXE disposes of your old, LXE-branded mobile computers and batteries in an environmentally safe manner.
Spare-in-the-Air – LXE stores and maintains your spare equipment to keep you up and running with next day service via ready-to-operate mobile computers when your in-house equipment requires repair.
